Person-to-person sales interactions are, and probably will continue to remain, a big part of commerce as we know it. At the end of the day, many consumers simply want/need to speak with a sales representative before they make a purchase decision. And this goes double for significant purchases like cars, for instance. However, business owners can work to increase online sales conversions all the same. In fact, boosting your digital sales will ease the pressure on your sales team and increase your company’s profitability. Here are four tips you can use to improve your online sales conversion rates:
Chatbots are an amazing tool that can drastically improve the customer experience of shopping online. With a well-programmed chatbot, customers can get answers to frequently asked questions and avoid having to call up a sales representative. The key, though, is that any chatbot implemented must be fully functional. Broken chatbots can actually diminish sales by irritating potential customers. So be careful when introducing automation on your site!
Is your ecommerce store easy to navigate? Does it have detailed descriptions of products/services? Are pictures or videos included? Are your ecommerce pages optimized for search engines? These are just a few of the questions business owners should periodically ask themselves about their ecommerce operation. Higher quality ecommerce pages can lead to an uptick in sales. Plus, remember that ecommerce stores do require regular maintenance. You can’t set and forget ecommerce stores.
Many shoppers consider buying a product days or even months before they finally make a decision and “pull the trigger.” As such, businesses can speed up the purchase process by retargeting individuals who have visited their website previously. Ads, messages, emails –– any and all of these methods can prove an effective way to win over a customer who’s on-the-fence. If at all possible, consider implementing personalized retargeting, since it may deliver significant returns.
A great video, blog, or web page may present value to a customer, but without a proper call-to-action (CTA) and landing page, companies will struggle to convert online visitors with them. CTAs act as a supplement to quality content, and, when done well, can provide consumers the extra “nudge” they need to make a purchase. Whether you’re attempting to convince people to find STD clinics near you or buy a new vacuum cleaner, an excellent CTA can do wonders for your sales figures.
The Bottom Line
Now that you know how to optimize your online sales, the next step is to go out and do it. You may even want to consider applying for a business loan to fund some of your efforts. Prioritizing online sales is a decision that will offer substantial value for months and years to come.