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How Do Your Favorite Companies Make Things Right?

By Frugaling 9 Comments

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Last week I prepped and dressed for a major event at my college. Deans and various important people would be in attendance. My energy was waning from a long week, and I needed a coffee first. I ran up the block to the Starbucks and grabbed my regular “short” coffee. That’s when some serious trouble started.

When I left the store, I noticed the cup was leaking. Drips were landing all over the concrete, and despite attempts to avoid my clothes, the coffee stained what I was wearing. I thought, “Great! Nothing better than being around everyone in the college with big stains.”

I decided to snap a shot of the cup and tweet @Starbucks. And surprisingly, customer service asked me to email them. I emailed them last week and did not hear anything for a couple days.

Please @Starbucks!!!! Fix your cups. pic.twitter.com/IwX8OLynIr

— frugaling (@frugalingorg) September 26, 2014

Today, I received a response:

I am so sorry the lid was leaking. I want to thank you for bringing this issue to our attention, and assure you that your feedback has been forwarded to our manufacturing department for further review. This is definitely an issue we need to get fixed. I would like to invite to participate in our bring your own cup promotion that will give you a $0.10 discount on your beverage purchase. I would like to send you a Starbucks Card that you may use towards the purchase of your own personal tumbler. If you would please be so kind to reply to this email with your name and mailing address and I will send it right out. Thanks for giving us the opportunity to fix something that went wrong. [emphasis added]

My head goes in two separate directions regarding large, multinational corporations. On one side, I think about their effects on local communities. Starbucks is notorious for ousting local coffee shops and destroying competition. Many companies (here’s looking at you Wal-Mart) exterminate mom-and-pop stores that can’t buy large enough quantities to lessen consumer prices and maintain margins. On the other side, there are companies that actually try to make things right when your experience is negative. Starbucks is one of them.

Large companies have arsenals of social networking and customer service individuals. Some recognize that an awful social media presence and negative comments can weigh on profits. While motivated to quiet negativity, some actually reach out to correct experiences and leave you happy to come back.

Starbucks isn’t alone. My favorite companies know how to make things right. For example, I’m a big fan of Zappos, the online shoe retailer, because of their customer service. I’ve received incorrect sizes, colors, and flawed objects. Each time that’s happened, I’ve been able to receive next-day replacements and refunds. There was even a time when they accepted a return on running shoes, which had given trouble on my feet but had already been broken in. That secured my loyalty with the company.

As a frugal person, it’s important to consider where I make my purchases. Not every item will work out. When those occasions arise, I want to be able to trust that my goodwill can be returned in kind. Frugality is about more than low prices. It requires an active role in consuming goods — aiming to find long-term value.

Here are some tips for finding companies that respect your choice to shop with them:

  • Do they accept returns without receipts?
  • Will they allow you to return, exchange, or replace without question?
  • How easily can you reach customer service? Are they just a tweet away?
  • How do your favorite companies make things right?

What are some of your favorite companies? How do they make things right?

Filed Under: Save Money Tagged With: Coffee, Companies, customer service, Make things right, retail, Starbucks, zappos

Pay for privacy: Apple’s new marketing campaign against Google

By Frugaling 5 Comments

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On August 31st, news companies started reporting on a nasty, targeted attack on a variety of celebrities. Of no real fault of their own, these (mostly) female celebrities woke up to a shock: nude and intimate photos and videos, which were leaked onto the Internet. The “anonymous” hacker seemed to specifically target some of the famous celeb’s Apple iCloud information.

See, Apple has long been a terrible cloud provider. Their iCloud service has frequently suffered security leaks, downtime, and inexplicable bugginess. The beleaguered service hasn’t ever gained traction. Unfortunately, without the cloud, Apple’s future revenue might eventually suffer.

The release of private, celebrity photos came at a terrible time — just two weeks before the new iPhone 6 and Apple Watch keynote by Tim Cook. Apple’s taciturn answer: this is not the fault of iCloud servers or our security. Well, if it was that simple, we could pack our bags and move on from this perverted mess. And as a shareholder, I’d love to!

Reality is far murkier here. As it turns out, there were weaknesses in Apple’s iCloud security, which allowed hackers to penetrate into the “Find My iPhone” portion of the website, and repeatedly guess passwords without any restrictions. Through a brute force application (guess-and-checks tons of passwords over and over again until it gets a winner), the accounts were compromised, illegally downloaded, and provided access to a wealth of explicit photos. Likewise, this determined hacker and/or collective aimed for simple security questions, which were easily guessable for public icons like Jennifer Lawrence. This ultimately allowed for a massive leak of data. While Apple claimed innocence, they quickly rectified security gaps and patched problem areas. The hack was rendered inert; albeit, the damage was already done.

As media consumers, we seem to gravitate towards one scandal or story, and then quickly drift to the next — barely remembering what was important in the first place. This quick consumption of news seems to reduce the real importance of important stories. Frankly, it’s yet another consequence of the 24-hour news cycle — it’s literally endless. Apple is relying on us to rapidly forget the iCloud hacks of 2014.

It was a recipe for disaster, but now Apple is manipulating the message for public gain and increased profit. The genius is mind-bending, and it starts with the distinction between privacy and security. By definition, privacy is the right to be left alone. Simple as that. If you’d like to search for strange Christmas ornaments privately, the assumption is that you’re not tracked, nor should you be concerned about others chiming in on that search. Security, on the other hand, is about being free from danger or threat. From the mall cop to the password on your email account, security attempts to protect us from external threats.Privacy and security can be overlapping concepts, where security is necessary for privacy. Without security, privacy quickly disappears.

The point is, privacy and security are different, and Apple is purposively confusing the two. By hacking the iCloud accounts of various celebrities, this mercenary crew showed wicked flaws in Apple’s “secure” platform.

The evil brillance at Apple has been a prolonged offensive on Google’s data-mining business. Tim Cook has repeatedly spoken about the privacy and security embedded in Apple’s products, along with their commitment to respecting individuals’ rights. Each time Cook has mentioned their push for privacy, it’s come with a dig against Google. In the preceding video, Cook lambastes competitors for tracking users, while emphasizing Apple’s age-old push to “try not to collect data.”

Even in the recent keynote address, Apple executives emphasized the privacy features every step of the way. With the recent introduction of payments via Apple Pay (hold an iPhone in front of a receiver to pay), the company said they wouldn’t monitor transactions — that they were between you, the merchant, and credit card company. If you didn’t know better, you might assume that Apple is the most private company in the world.

Apple is clearly trying to quickly evade and rebrand themselves as the last privacy conscious mega-cap company in the country. And if people don’t pay attention, it just might work. If you are a consumer and you hear about individual hackers, corporate espionage, and governmental spies, you’ll want the most private hardware system you can find. Unfortunately, it’ll cost you and arm and a leg (around $1000 for the Macbook Air), and may not even be more secure than other platforms.

Take the Google Chromebook, for instance. This computer costs about $200 to $300 depending on the model you choose. The computer automatically updates to the latest operating system, protects you from viruses and malware, has a verified secure boot (which prevents internal changes from the operating system by outside hackers), and lasts about 10-12 hours on a single charge. These are considered one of the most secure systems on the market today. Chromebooks are perfect for most everything, and they’re a real threat to Apple’s business model. To save all that money, you sacrifice a bit of privacy to Google’s servers, but none of the security.

That’s the problem: Google and their Chromebook line is a threat. Apple has a moment to quickly switch the media spin cycle to full blast, argue that they’re a privacy-focused company, and get you to pay about $800 more on a laptop than necessary.

Apple Pay More For Privacy

We live in a world where privacy and security are threatened in a multitude of ways — not least of which by capitalistic disinformation. From private hackers to the NSA, security is being attacked. And as security goes, so does privacy. But privacy should be a right; in fact, it’s a part of the Fourth Amendment. Privacy is a right afforded to us by our constitution, and one that we must continue to defend. We should never need to pay for privacy, as Apple would have us believe.

Filed Under: Save Money Tagged With: Advertisement, Apple, apple pay, chromebooks, data, Google, Hack, Hackers, iCloud, Marketing, Privacy, private, Security

You Aren’t Frugal Enough!

By Frugaling 21 Comments

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Sale Ends Today Banksy Art Consumption

The world currently exists in an infinite growth paradigm — an impossibility that will lead to the planet’s destruction if not curtailed — where increased production and consumption are desired. A pressure to work, spend, and consumptively “contribute” can come from both internal and external sources. This environment makes frugality challenging.

Individually, I struggle to save money, eat out less, and make healthy financial choices. It’s easy to pull out excuses: I’m tired, stressed, or too busy. This monologue pushes me to spend on items that should make me feel relaxed and content. They don’t. My precarious budget necessitates and encourages an alternative. Moreover, I’m motivated to reduce my environmental impact due to climate change. To consume is human (i.e., food), but to buy endlessly and without reason is disastrous. But I can’t say it’s easy, as I must be continually mindful of my spending. Mistakes happen when I’m not actively working at it. Last weekend I spent about $35 going out for food and drinks, in a moment of total unconscious spending.

Along with this self-promulgated racket, there are also social pressures that encourage spending. Society has certain expectations about wealth and success. Usually, achievement in the eyes of our capitalist system requires a paycheck of about $50,000 or more — with continual raises and bonuses. Income must also be spent conspicuously. In other words, you should find ways to spend on things that provide no material value — they just occupy space (i.e., larger cars, homes, and the crap to fill them).

Buy Me. I'll Change Your Life. Art Graphic.If you aren’t making these purchases there can be a social reaction or rejection. This is where frugality gets messy. For instance, I tried a dating site that asked whether I owned a car. The question seemed innocuous enough, but upon further inspection I realized it was aimed at attractiveness. See, asking whether I had a car was meant to give information to potential women. They would be asked the same thing, but I could see many women’s profiles needed the man to have a car. It made me feel bad. Not having a car made me less attractive; an obvious societal pressure, which still felt unexpectedly horrible. I clearly wasn’t meeting the expectations of those on the site. I wished I owned a car momentarily.

It’s not just cars. Look at the phone in your pocket. If you’re a millennial, it’s likely a smartphone — mine is! When you see someone pull out a flip phone or a “brick,” you may judge that person’s income level and status — I have. But is that fair, right, or healthy?

The greatest challenge to my frugality has come from those who verbally question my decisions (fortunately, none of my friends 🙂 ). For example, there are people who tell me I’m not frugal enough or could/should be doing better. Essentially, they’re saying, “You’re trying to be frugal, but you haven’t met my expectations. If you really want to be frugal, you’d do this…” The other critique I receive is that my frugality hurts the economy. By reducing my consumption, I’m somehow not doing my part. When I more accurately reflect on these situations, I realize that something about my goals are creating a reactionary defensiveness in some people.

I’ve found that my method of talking about frugality and saving money greatly affects how safe others feel about their own choices. A spendthrift may inherently be insulted and/or self-conscious by my choices. What they don’t realize is that their social pressures (or critiques) can act on a healthy budget to encourage conformity and consumption.

Becoming more frugal isn’t without challenges — both internal and external. The frugal life isn’t always easy, but it certainly feels rewarding when done right.

Filed Under: Save Money Tagged With: Consumerism, Consumption, environment, Frugal, frugality, money, Save, social pressure, spend, Work

How Much Could You Save By Cutting Your Own Hair?

By Frugaling 22 Comments

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I vividly remember the first and only time my dad gave me a haircut. I was in elementary school, and he got the ambitious idea to save on haircuts by doing them himself. We got a stool and went outside, where he promptly destroyed my social life with a botched bull cut/bowl cut that reminded me of Ursula’s tentacles from The Little Mermaid.

My dad was left in the dust, when I stormed off to seek shelter from follicular destruction. Safety was a sidewalk where I pouted unmercilessly. Dad got the message. From then on, we went to a proper haircut place (Notice I didn’t say salon or barber? Not really sure what to call them). It always had clips in the title: “Sam’s Clips,” “Great Clips,” “Sports Clips.” You get the picture.

The haircuts were always mediocre, but at least they didn’t function as a new wave contraception device. Each time cost about $15-17 after tip. To stay fresh and fly, I would go every two months or so. Conservatively, that came to be about $90 per year — but likely more than that.

It wasn’t until college that I got the brilliantly simple idea of cutting my own hair. After wondering what could possibly be so complex about buzzing off the sides and leaving the top a little longer, I decided to try it out. The first thing I noticed was how inexpensive clippers/buzzers run. You shouldn’t expect to pay more than $20-25 for a complete set, which offers different sized clips, scissors, and sometimes a detailing tool. They require little to no maintenance; albeit, they recommend regularly oiling and cleaning. In one to two haircuts they pay for themselves.

Get Your Haircut
This may be appear to be a mugshot, but I assure you it was simply a pre-haircut photo.

I purchased a Conair set, and began weed-whacking through a bushel of hair. I used a 3 clip around the entirety of my head, which made it impossible to screw up. By the end of it, I had already saved $15, time getting to and from a shop, and had an innate sense of pride in accomplishing it.

It’s been about 4 to 5 years since that fateful haircut. Now, I almost exclusively cut my own hair and/or receive assistance from friends and family. The savings are incredible. If you calculate the it at $90-100 a year (in haircut alone, which doesn’t account for time and transportation costs), I’ve likely kept more than $450 in my pocket since the switch. More money in savings, to invest, and pay off debt — what could be better?

The one major downside is that it’s never perfect. I’m limited in styles and sizes. Cleaning up the little, tiny, microscopic hairs within crevices and in between floor tiles is monotonous. I can’t say I enjoy getting to know the difficulties of cleaning hair off of grout. Alas, these are all but minor inconveniences to the half a grand I’ve saved over the years.

To commemorate my latest haircut, I decided to film it using Instagram’s new app, Hyperlapse. Hope you enjoy and let it inspire you to cut your own hair soon!

Check out another article, which highlights 3 popular grooming mistakes that men make!

Filed Under: Minimalism, Save Money Tagged With: clip, clippers, Conair, hair, haircut, savings

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